Warranty

Our Warranty

 

What's this mean?

Exactly what it says. We don't care what you do, ride It, store It, take it to buy groceries, get some exercise, the choice is yours. Either way if anytime between when you receive the bike and 365 Days you decide you don't love the experience, send it back, and we'll pay the shipping.

We understand it may get some scratches, dents, and dings. We get it, you tested it. We don't charge restocking fees either. We're committed to you loving your bike, and don't want you keeping it unless you do. The 365 day return policy only applies to our standard analog bicycles; this return policy does not apply to our electric-powered bicycles. Please see below for the details regarding our electric bike return policy.

Limitations Regarding our 365 Day Test Ride Policy

Our 365 Day Test ride policy is a generous return policy that is only available through bicycle purchases direct through our homepage www.aowomensbicycles.com. Our products are sold on various websites, such as Amazon, WalMart, Academy Sports, Bed-Bath and Beyond, Kohl's, as well as eBay. These 3rd party retail websites do not allow for such a lengthy return policy. This is why we encourage our customers to purchase directly through www.aowomensbicycles.com. If you purchase from any other retailer other than www.aowomensbicycles.com, the 365 Day Test Ride policy will not be included with your purchase.

We still provide warranty service and repair on our products regardless where they are purchased from, however the return policy of the site or business the bicycle is purchased from is all that will be available to you. Please contact us if you have any questions at team@aowomensbicycles.com

Electric Bicycle 90 Day Return Policy

We hold the same values with covering the shipping and making sure our customers who wish to return their product experience a smooth process, however we must limit the return window on these products due to the nature of electric-powered bicycles. Return Shipping will still be covered to and from you, the customer. 

The 90-Day Return window will begin from the date your Electric Bicycle is delivered to your door.

distance

Your bike doesn’t have a mileage limit. As a general rule any bike with a cruiser bike style frame is gonna feel a lot less comfy and cozy after 15 miles. Hybrid and sport bikes are a better option for longer rides.

tires
26”x1.95” & 26”x2.125”

Cruiser Tires are made for slow rides and maximum comfort. They’re significantly wider than standard tires and use a low level of air pressure which delivers smooth, vibration free rides.

700cx36C & 700cx38C

Hybrid Tires are made for a variety of surfaces. They vary in width but an easy rule to follow is: narrower for flat surfaces and quicker speeds, wider for uneven surfaces and more stability.

kickback

Customizations require extra labor to swap parts and reassemble the bike. You chose our original design.

We hope you enjoy your kickback!